Introduction

Welcome to Ultimate CLS. By booking our limousine services, using our website, or communicating with our team, you agree to the following Terms & Conditions. These terms are designed to ensure a smooth, professional, and reliable experience for every client.

Reservations & Bookings

All reservations must be made in advance and are subject to availability. A reservation is considered confirmed only after receiving a confirmation from Ultimate CLS.

Clients are responsible for providing accurate details, including pickup time, location, contact information, and any special requests. Incorrect or incomplete information may result in delays or service issues.

Payment Terms

Payment is required to secure your reservation unless otherwise agreed.

We accept payments through secure third-party processors. By submitting payment, you authorize Ultimate CLS to charge the agreed amount for the services requested.

Additional charges may apply for:

• Extra wait time

• Additional stops

• Route changes

• Damages or excessive cleaning

Cancellation & Refund Policy

Cancellations must be made in advance to avoid charges.

• Cancellations made at least 24 hours prior to the scheduled service may qualify for a full or partial refund

• Cancellations made within 24 hours of service may be subject to full charge

• No-shows may be charged the full reservation amount

Refunds, if applicable, will be processed using the original payment method.

Waiting Time & Delays

A grace waiting period may be included depending on the type of booking. Additional waiting time beyond the grace period will be billed accordingly.

Ultimate CLS is not responsible for delays caused by:

• Traffic conditions

• Weather

• Road closures

• Client delays

We recommend allowing sufficient travel time when booking.

Client Responsibilities

To maintain a safe and high-quality service experience, clients agree to:

• Treat vehicles and chauffeurs with respect

• Follow all local laws and regulations

• Avoid illegal activities, including drug use or possession

• Refrain from smoking unless explicitly permitted

Ultimate CLS reserves the right to terminate service without refund if these conditions are violated.

Vehicle Condition & Damages

Clients are responsible for any damage caused to the vehicle during the service period.

Cleaning fees or repair costs may be charged in cases of:

• Spills or stains

• Vomiting or excessive mess

• Physical damage to interior or exterior

Limitation of Liability

Ultimate CLS strives to provide reliable and timely service; however, we are not liable for:

• Delays beyond our control

• Missed flights, meetings, or events due to unforeseen circumstances

• Loss or damage to personal belongings left in the vehicle

Clients are responsible for ensuring all personal items are collected at the end of the ride.

Privacy

By using our services, you also agree to our Privacy Policy regarding how we collect and use your information.

Changes to Terms

Ultimate CLS reserves the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.

Contact Information

For any questions regarding these Terms & Conditions, please contact:

Ultimate CLS

Phone: +1 (909) 999-0909

Email: info@UltimateCLS.com

Business Hours:

Mon–Sun: 7:00 AM – 9:00 PM

Fri–Sat: Day Off